FAQ

Who runs Embervik?

Embervik is a small online shop based in Poland. We select the products, write the descriptions and handle every order, question and return ourselves. The products are packed and shipped by our partner warehouses. More on our About page.

Where do you deliver?

To Poland and to the European Union countries you can select at checkout. Delivery costs are always shown at checkout before you pay.

How long does delivery take?

Every product page shows its own estimate, counted from the day you order. Items from our EU partner warehouses usually arrive in 3–7 business days. Items from our international partner warehouses usually arrive in 10–20 business days. Orders are processed within 1–3 business days; that is already included in the estimates.

What does delivery cost?

Poland: 20 zł, free from 200 zł. Other EU countries: 39 zł (shown in your currency at checkout), free from 300 zł.

Will I get a tracking number?

Yes. Every order receives a tracking link by email as soon as it ships. If your order contains items from different warehouses, it may arrive in separate parcels — each with its own tracking link and never at extra cost.

Will I pay customs or extra fees?

All prices include VAT and you shouldn't pay anything on delivery. If a courier ever asks you for a fee on an order from us, write to us before paying and we'll sort it out.

Can I return a product?

Yes — you have 14 days from delivery to withdraw from your purchase, no reason needed, in line with EU consumer law. See our returns policy for the exact steps.

Something arrived damaged or faulty — what now?

Email contact@embervik.com with your order number and a photo. We send a replacement or a full refund, usually without asking you to send anything back. Your 2-year statutory warranty applies to every product.

How do I find the right size?

Exact measurements and materials are listed on every product page. If something is unclear, ask us before you order — we'd rather answer a question than process a return.

Which payment methods can I use?

All available payment methods are shown at checkout. Payment is processed securely by Shopify; we never see your card details.