Refund policy

We follow EU consumer law. Where this policy is more generous than the law, this policy applies.

14-day right of withdrawal

You may withdraw from your purchase within 14 days of receiving your order (or the last item of it), without giving any reason. To exercise this right, send us a clear statement — an email to contact@embervik.com with your order number and the items you wish to return is enough. You may also use the model withdrawal form below, but it is not required. We confirm the return address and instructions within 1 business day.

Returning the item

Please send the item back within 14 days of notifying us. Please do not send returns to our postal address without contacting us first — the right return address depends on the item.

Condition of returned items

You may handle an item as you would in a shop to check it. If an item has been used beyond that, we may deduct the resulting loss in value from the refund. For hygiene reasons, sealed cosmetics, infusion concentrates and body-care products can only be returned if the seal has not been broken.

Return shipping costs

The direct cost of returning an item is paid by you, unless the item arrived damaged, faulty, or not as described — in those cases we cover return shipping or waive the return entirely.

Refunds

We refund the price of the returned items, including the original standard delivery cost, within 14 days of receiving your withdrawal notice. We may wait until we have received the item back or proof that you have sent it, whichever comes first. Refunds go to your original payment method, free of charge.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or not as ordered, email us with your order number and a photo as soon as you can. We will send a replacement or refund you in full — in most cases without asking you to return anything. Your rights under the 2-year statutory warranty are not affected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To: EMBERVIK, Astrów 59/2, 05-500 Nowa Wola, Poland, contact@embervik.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name of consumer(s): ____
Address of consumer(s): ____
Date: ____

Contact

EMBERVIK, Astrów 59/2, 05-500 Nowa Wola, Poland · contact@embervik.com