Privacy policy
This policy explains how EMBERVIK ("we"), Astrów 59/2, 05-500 Nowa Wola, Poland, processes personal data collected through embervik.com, in accordance with the EU General Data Protection Regulation (GDPR).
Data controller
EMBERVIK, Astrów 59/2, 05-500 Nowa Wola, Poland. Contact: contact@embervik.com.
What we collect and why
Order data (name, delivery address, email, phone if provided, purchased items, payment status) — to fulfil your contract with us: processing, delivery, returns and warranty claims. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
Contact data (email, message content) — to answer your enquiries. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).
Newsletter (email address) — only if you subscribe. Legal basis: consent (Art. 6(1)(a) GDPR). You can unsubscribe at any time via the link in every email.
Technical data (IP address, device and browser information, cookies) — to run the shop securely and, only with your consent, to measure and improve advertising, including Google Ads and Google Analytics. Legal basis: legitimate interest and consent.
Who receives your data
Our shop runs on Shopify, which processes order data on our behalf. Payments are handled by our payment providers; we never see or store your full card details. Your order is fulfilled by our partner warehouses, which receive only the data needed to ship it (name, delivery address, phone if provided and the ordered items); some of these partners are located outside the EU, in which case we rely on the European Commission's Standard Contractual Clauses. Parcels are delivered by courier companies that receive your name and delivery address. With your consent, advertising and analytics partners such as Google receive technical and usage data.
Retention
Order and invoice data is kept for the period required by Polish tax law. Enquiry emails are kept for up to 2 years. Consent-based data is kept until you withdraw consent.
Your rights
You have the right to access, correct, delete and port your data, to restrict or object to processing, and to withdraw consent at any time. To exercise any right, email contact@embervik.com. You may also lodge a complaint with the Polish supervisory authority (UODO, uodo.gov.pl) or with the data protection authority in your country.
Cookies
Essential cookies keep the cart and checkout working. Analytics and marketing cookies are used only with your consent, which you can change at any time via the cookie preferences link in the footer.
Changes
We may update this policy when our processes change. The current version is always published on this page.