Shipping policy

This policy applies to all orders placed at embervik.com, operated by EMBERVIK, Astrów 59/2, 05-500 Nowa Wola, Poland.

How your order is shipped

Embervik does not run its own warehouse. Orders are packed and shipped directly by our partner warehouses — some located in the European Union, some outside it. Each product page states where the item ships from and its estimated delivery time before you pay.

Processing

Orders are processed within 1–3 business days. You receive an order confirmation immediately and a shipping confirmation with a tracking link once your parcel is on its way.

Delivery times

Estimated delivery times are counted from the day you order and already include processing:

  • Items from EU partner warehouses: 3–7 business days.
  • Items from international partner warehouses: 10–20 business days.

Business days are Monday to Friday, excluding public holidays. Estimates are not guaranteed delivery dates, but we monitor every parcel.

Where we deliver

To Poland and to the European Union countries available at checkout. We currently do not ship outside the EU.

Delivery costs

  • Poland: 20 zł standard tracked delivery; free on orders from 200 zł.
  • Other EU countries: 39 zł standard tracked delivery (shown in your local currency at checkout); free on orders from 300 zł.

The exact cost is always shown at checkout before payment.

Taxes and customs

All prices include VAT. You should not have to pay anything on delivery. If a courier asks you for a fee on an order from us, please contact us before paying and we will resolve it.

Split shipments

If your order contains items from different warehouses, they may arrive in separate parcels at no extra cost. Each parcel has its own tracking link.

Delays and lost parcels

If your order has not arrived within 10 business days after the latest estimated delivery date, contact us at contact@embervik.com. We will locate the parcel, resend it, or refund you in full — your choice.

Address errors

Please check your delivery address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will correct it before dispatch.