Terms of service

These terms govern purchases made at embervik.com.

Seller

EMBERVIK, Astrów 59/2, 05-500 Nowa Wola, Poland · contact@embervik.com

How we operate

Embervik is an online retailer. Products are shipped to you directly by our partner warehouses in the EU or abroad. Embervik remains your contracting party and is responsible for your order, delivery, returns and warranty claims.

Prices and payment

All prices are shown in the currency selected in the shop and include VAT. The total price, including delivery, is displayed before you confirm your order. Payment is taken at the time of ordering via the payment methods offered at checkout.

Order and contract

Your order is an offer to buy. The contract is concluded when we send you the order confirmation email. We may decline an order in case of obvious pricing errors, suspected fraud or unavailability — in that case any payment is refunded immediately and in full.

Delivery

We deliver to Poland and to the EU countries available at checkout. Estimated delivery times are shown on each product page: 3–7 business days for items from EU partner warehouses and 10–20 business days for items from international partner warehouses. Details are in our Shipping policy.

Right of withdrawal and returns

Consumers have a 14-day right of withdrawal, described in detail in our Returns & refunds policy.

Statutory warranty

Consumers benefit from the statutory conformity guarantee of at least two years. If a product is defective or not as described, contact us and we will repair, replace or refund it.

Product information and safety

Please read the product descriptions and care instructions before use. Sauna and cold-plunge accessories are intended for use as described on the product page. Follow the dilution and usage instructions on infusion products.

Liability

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for intent, gross negligence, or under mandatory consumer protection rules.

Complaints and disputes

Please contact us first at contact@embervik.com — we answer within one business day. If we cannot resolve a complaint together, you may contact your local consumer protection authority or the European Consumer Centre in your country. These terms are governed by Polish law, without prejudice to the mandatory consumer protection rules of your country of residence.